Whether you’re already a Network Rail tenant or considering leasing a property from us, this handbook contains the tools and information to support your journey. It offers clear and comprehensive guidance on everything from moving in, key safety information and essential contact details to your rights, responsibilities, and legal matters. It’s your go-to resource throughout your tenancy.
Here’s what you’ll find inside:
- Moving in
- Utilities and Services
- Deposit, Rent and Service charges
- Safety
- Looking after your property
- Legal matters
- Sustainability best practice
- Moving out
- Contacts.
Further down the page you’ll find supporting documents to download, including a version of the handbook for tenants in Scotland and more in-depth information on some of the points covered in the handbook.
Please check back here regularly for updates.
Frequently asked questions
Who is my first point of contact for inquires relating to my unit?
Your property manager will always be your first point of contact. Contact details, including phone numbers and email addresses, are available on the NR Property website here: Contact regions – Network Rail Property .
What are the essential and mandated safety documents I must provide to a NR inspector?
- Fire Risk Assessment (MOST IMPORTANT)
- Asbestos information (if applicable)
- Any certifications related to statutory compliance specific to running your commercial business
What happens if I don’t provide evidence of safety certification?
NR will specify a timeframe for you to demonstrate compliance. Not meeting this deadline could result in possible eviction.
Can I make alterations to my unit?
Yes, but all alterations require prior approval through a consent procedure. NR will need to approve before you proceed. This includes any electrical and plumbing work.
I want to be green! Where can I find out more about sustainable development best practices?
The handbook contains valuable information on sustainable initiatives. Don’t be afraid to think outside the box. We are always open to innovative and bold ideas to create a greener and safer portfolio.
What are the maintenance responsibilities of NR and the tenant?
NR typically handles the maintenance of common areas and structural elements, while tenants are responsible for upkeep and repairs within their units. Specific responsibilities are detailed in your lease agreement. Report maintenance issues to your Property Manager. Contact details are available on the NR Property website here: Contact regions – Network Rail Property
What should I do if I need to discuss my rent payment?
Contact the Credit Controller listed on your bill or speak to your Property Manager as soon as possible.